At Houston Methodist, the Public Safety/Security Shift Coordinator position is responsible for assigned activities of the Public Safety/Security department. In addition to performing the duties and functions of Security Officer, this position provides assignments, leads investigations and reviews reports for accuracy and thoroughness, staff protection, traffic control assignments, and emergency response services. This position provides Public Safety/Security to patients, visitors, physicians, and employees. This position exercises sound judgment and is self-motivated to work with limited supervision. The Public Safety/Security Shift Coordinator position must be flexible to work shift assignments, which includes all shifts and weekends. This position utilizes camera and card access systems.
PEOPLE ESSENTIAL FUNCTIONSUtilizes clear communication using professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor and staff encounter.Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountabilityCoordinates training, offers direction and develops skills of team members and continually assists with improving skills, performance and outcomes, orientation of department personnel. Monitors competency completion for onboarding hires, as appropriate.Serves as the primary resource for staff in all areas of service that the department performs. Interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.SERVICE ESSENTIAL FUNCTIONSSecures premises and individuals by patrolling facilities; monitoring surveillance cameras and access points to permit authorized entry, ensuring all Security Officers do the same, as needed.Responds to all radio dispatches as necessary, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations. Leads and maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.QUALITY/SAFETY ESSENTIAL FUNCTIONSAccurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. Coordinates appropriate hand-off communication at change of shift.Responds immediately to all emergency codes and takes action appropriately.Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. Participates in training, drills and actual events according to policies and procedures.Conducts quality audits and documents security systems checks to ensure proper functionality.FINANCE ESSENTIAL FUNCTIONSPrevents loss and damage by reporting irregularities, informing violators of policy and procedures.Prioritizes daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime to achieve financial target and staffing needs.Utilizes and maintains HM and department equipment according to manufacturer specifications. Uses resources efficiently.GROWTH/INNOVATION ESSENTIAL FUNCTIONSSupports Houston Methodist and department goals and vision. Identifies and implements innovative solutions for practice or workflow changes to improve department operations. Implements actions that promote a workplace safety culture and proactively prevents workplace violence.Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Participates on various council committee meetings, as requested. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATIONHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)Associate's degree in criminal justice or related field preferredWORK EXPERIENCETwo years security or related field experienceHealthcare experience preferred
LICENSES AND CERTIFICATIONS - REQUIREDSECUR-N - Security Officer Non-Commissioned- State Licensure -- Submission of application within 14 days of hire date, and obtained within one year within 14 days ORSECUR-C - Security Officer Commissioned - State Licensure -- Commissioned Level 3 or Commissioned Personal Protection Officer Level 4 within 14 days ANDIAHSS-B - Certified Security Officer-Basic (IAHSS) within 90 days ORIAHSS-S - Certified Security Officer-Supervisor (IAHSS) within 90 days ORIAHSS-A - Certified Security Officer-Advanced (IAHSS) within 90 days ANDDL - Driver License - State Licensure -- must obtain in Texas within 90 days ANDNVCRISIS - Nonviolent Crisis Intervention (CPI) within 60 days LICENSES AND CERTIFICATIONS - PREFERREDBLS - Basic Life Support (AHA)
KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesMust have the ability to multi task and function calmly in stressful situationsMust possess strong customer service skillsProficient computer skills including, but not limited to, knowledge of Microsoft Office software and WebmailKnowledgeable of all Public Safety Policies and ProceduresUnderstand HIPAA and Patient confidentiality complianceDemonstrates emergency preparedness knowledgeSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform YesScrubs NoBusiness professional NoOther (department approved) NoON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* YesTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.Houston Methodist is an Equal Opportunity Employer.